All returns and claims must be pre-authorized by L&G via e-mail (email@example.com) within 30 days of receipt with your stated reasons. L&G is not responsible for any return shipping costs with the exception of items damaged during shipping or mistakes made on our behalf. L&G will only issue a refund for the cost of the item (not including shipping cost) or provide store credit.
L&G require customers to pack and ship the return item in it's original state. Please allow 5-7 business days for us to process the refund after we receive the returned item. Merchandise damaged during shipping is eligible for return shipping cost or replacement with CLEAR photo proof of the damaged item AND the condition of the packaging as this info is needed for L&G to file a damage claim. International orders that lost or damaged in shipping also may require an electronic signature to be processed.
Shipping damage claims must be filed within 7 days of receipt and emailed to firstname.lastname@example.org. Clear photos of the damage products and corresponding packaging must be provided and packaging supplies must be kept until further notice. Shipping damage claims will not be granted to products that have been installed or assembled.
Warranty claims for workmanship on lighting and furniture must be emailed to email@example.com with details and photos of the issue for assessment. More instructions will be given based on the claim's conditions.
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.
For domestic shipping we use FedEx ground or Priority Mail. All shipments are trackable and insured.
International shipping can be tricky and risky. We require ALL international shipments to be insured in cases if the packages gets lost or damaged (this is included in our shipping costs). Orders under $300 will ship via USPS Priority International unless otherwise arranged with us. Orders over $300 will ship via DHL Express unless otherwise arranged. Duty and taxes are the sole responsibility of the recipient and will be collected by the carrier. If you're sending an international package as a gift, we suggest contacting us first so that we may work with you to handle duty charges. If your don't receive your order in 14 business days, please contact us at firstname.lastname@example.org and check with your local postal carrier to see if the item is being held. Lost international packages can take time to track (up to 6 weeks), so we ask for your patience in filing a claim on international packages.